Refund & Return Policy

Last Updated: August 18, 2026

Welcome to Ruby Novel Translations. This Refund & Return Policy explains how refunds, returns, and cancellations are handled for purchases made on our website, including purchases of Rubies Coins, our digital currency used to unlock premium web novel chapters.

By making a purchase on Ruby Novel Translations, you acknowledge and agree to the terms outlined below.

1. Digital Products & Rubies Coins

Ruby Novel Translations provides digital content, including translated web novels and premium chapters. We also offer Rubies Coins, a digital currency that can be purchased and used on the website to unlock eligible premium content.

Because Rubies Coins and unlocked chapters are digital products delivered electronically, they cannot be physically returned.

2. Rubies Coins Refunds

Purchases of Rubies Coins are generally non-refundable once the coins have been successfully credited to your account.

Once Rubies Coins have been added to your account, they may be used to unlock premium chapters and other eligible digital content. Used Rubies Coins cannot be restored or refunded.

However, we may consider a refund or correction in cases such as:

• Payment was successfully charged but Rubies Coins were not credited to your account.
• You were charged more than once for the same transaction due to a technical or payment-processing error.
• An obvious technical error resulted in an incorrect amount of Rubies Coins being credited.
• A transaction was made without authorization and can be reasonably verified.
• Another technical issue occurred that prevented you from receiving the purchased digital product.

Refund requests are reviewed on a case-by-case basis.

3. Premium Chapter Purchases

Purchases of premium chapters using Rubies Coins are generally final and non-refundable once the chapter has been unlocked or made available to your account.

We do not normally provide refunds because of:

• The reader changing their mind after unlocking a chapter.
• Accidentally unlocking a chapter when the chapter was clearly displayed before purchase.
• Not enjoying the story, translation, writing style, or content.
• Having already read the chapter.
• Purchasing a chapter that the user did not intend to purchase.

If a chapter cannot be accessed because of a genuine technical problem on our website, please contact us so that we can investigate and, where appropriate, restore access or provide an appropriate resolution.

4. Failed or Incomplete Transactions

If your payment was deducted but the Rubies Coins were not credited to your account, please do not purchase the coins again immediately.

Contact our support team with:

• Your Ruby Novel Translations username or registered email address.
• The date and approximate time of the transaction.
• The amount charged.
• Your payment/transaction reference, if available.
• A screenshot or other proof of payment, if available.

We will investigate the transaction and, if payment was successfully received but the coins were not delivered, take appropriate action.

5. Duplicate Payments

If you believe you were charged more than once for the same Rubies Coins purchase, please contact us as soon as possible.

After verifying the duplicate transaction, we may issue a refund for the duplicate payment or otherwise correct the affected account.

6. Unauthorized Transactions

If you believe someone has used your account or payment method without your authorization, contact us immediately.

We may request transaction information or other reasonable evidence to investigate the claim. Where appropriate, we may also recommend contacting your payment provider.

Please keep your Ruby Novel Translations account credentials secure. Users are responsible for maintaining the security of their accounts.

7. Refund Method

Where a refund is approved, refunds will generally be made through the original payment method used for the transaction, where technically and legally possible.

The time required for a refund to appear in your account may depend on the payment provider, bank, or payment processor.

8. Chargebacks

Before initiating a payment dispute or chargeback, we kindly ask you to contact Ruby Novel Translations so that we can investigate and resolve the issue.

Fraudulent or abusive chargeback activity may result in suspension or termination of the associated account, subject to applicable laws and payment-provider rules.

9. Account Closure

Closing or deleting your Ruby Novel Translations account does not automatically entitle you to a refund of unused Rubies Coins or previously purchased digital content.

Any refund request associated with account closure will be reviewed according to this policy.

10. Policy Exceptions

Ruby Novel Translations reserves the right to make reasonable exceptions to this policy when circumstances justify doing so.

Any exception granted in an individual case does not create an obligation to provide the same exception in future cases.

11. Contact Us

If you have a problem with a Rubies Coins purchase, premium chapter, or other digital transaction, please contact the Ruby Novel Translations support team through the contact method provided on our website.

When contacting us, please provide sufficient transaction details so that we can locate and verify your purchase.

Ruby Novel Translations reserves the right to update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated revision date.